Refund and Returns Policy

Overview

JungleCraze – Refund & Return Policy

Last Updated: November 2025

Our refund and return policy lasts 30 days.
If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

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Eligibility for Returns

To be eligible for a return:

• The item must be unused, undamaged, and in the same condition that you received it.
• It must also be in its original packaging with all tags, manuals, and accessories.
• You must provide a receipt or proof of purchase for verification.

Please do not send your purchase back to the manufacturer. Returns should be sent only to the JungleCraze return address provided during your request process.

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Non-Returnable Items

Certain products cannot be returned due to hygiene and safety reasons. These include:

• Gift cards
• Downloadable digital products
• Health and personal care items
• Intimate or sanitary products
• Perishable goods (such as food, flowers, etc.)
• Hazardous materials, flammable liquids, or gases

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Partial Refunds (if applicable)

Partial refunds may be granted in the following cases:

• Items with obvious signs of use
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Items returned after 30 days of delivery

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Refunds Process

Once your return is received and inspected, we will send you an email to confirm receipt of your item and notify you about the approval or rejection of your refund.

If approved, your refund will be processed, and the amount will automatically be credited to your original method of payment within 5–7 working days.

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Late or Missing Refunds

If you haven’t received your refund yet, please:

1. Check your bank account again.
2. Contact your credit card company — it may take some time before your refund is officially posted.
3. Contact your bank, as processing times can vary.

If you’ve done all this and still haven’t received your refund, please contact us at support@junglecraze.com.

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Sale Items

Only regular-priced items may be refunded.
Sale or discounted items cannot be refunded.

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Exchanges

We only replace items if they are defective or damaged.
If you need to exchange it for the same item, please email us at support@junglecraze.com and send your product to:
📦 JungleCraze Returns Department, [Insert Your Warehouse/Address Here].

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Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift voucher will be emailed to you.
• If the item wasn’t marked as a gift, or was sent to the gift giver first, we will send the refund to the original purchaser.

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Shipping Returns

To return your product, mail it to:
📍 [Insert JungleCraze Return Address Here]

• You will be responsible for paying your own shipping costs for returning your item.
• Shipping costs are non-refundable.
• If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

For high-value items, we recommend using a trackable courier service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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Need Help?

For any questions about refunds or returns, please contact us at:
📧 support@junglecraze.com